"You've seen and heard those ads on the internet, in the paper, and on the radio promising great work from home jobs, but you've wondered if they're too good to be true. Well - this one is good, it's true, and we think you'll really enjoy it! Amazon is a trusted, dynamic Fortune 100 company, and we love our customers - in fact, we're a bit obsessed with delighting them each and every day. We're also pretty obsessed with making sure we create a fun, challenging, creative, green, and slightly peculiar work environment for the folks who work here, and we'd love to have you consider joining us.
In preparation for our busiest time of year - the winter holidays - Amazon North American Customer Service is now hiring SEASONAL Work from Home Customer Service Associates in and around Louisville, KY . There are no sales and no schemes, and you can work from home in your pajamas (really, we don't mind!) solving customer issues via phone, email, and chat. "
The ideal Seasonal Work from Home Amazonian will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to reach out for assistance. An Amazonian has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (Amazonians don't pass the buck when it comes to customer issues). Finally, an Amazonian is supremely internet savvy and has high technical aptitude when it comes to online tools and research.
Your mission - should you choose to accept it - is to solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us by phone, email, and chat and you'll work in all mediums to deliver customer-obsessed results. You'll interact with your teammates via phone, email, chat, and webcam throughout your scheduled shift.
Details
Amazon offers a competitive base pay and bonus opportunity, time off, some shift flexibility (shift swaps), an employee discount, and dedicated resources to support your ongoing growth and development.
All you need to get started is talent and customer obsession, a home computer with high speed internet, and a dedicated, distraction free home workspace.
We know working from home is new to most people, so we want to give you as much information up front as possible for you to make an informed decision. Here's more stuff you should know about working from home for Amazon during the holidays:
Your mission - should you choose to accept it - is to solve problems, answer questions, and resolve concerns presented by our Amazon customers. Our customers contact us by phone, email, and chat and you'll work in all mediums to deliver customer-obsessed results. You'll interact with your teammates via phone, email, chat, and webcam throughout your scheduled shift.
Details
Amazon offers a competitive base pay and bonus opportunity, time off, some shift flexibility (shift swaps), an employee discount, and dedicated resources to support your ongoing growth and development.
All you need to get started is talent and customer obsession, a home computer with high speed internet, and a dedicated, distraction free home workspace.
We know working from home is new to most people, so we want to give you as much information up front as possible for you to make an informed decision. Here's more stuff you should know about working from home for Amazon during the holidays:
- All applicants will be asked to complete an online skill assessment after applying online. The assessment takes about 60-90 minutes and includes an exercise where you'll walk through a "live" customer scenario. We designed the assessment to give you a realistic preview of what the job entails on a day to day basis.
- If you're successful on the online skill assessment - but before we move to an interview - we'll prompt you to run a quick, online computer diagnostic to ensure your home computer meets our technical requirements for the job. We respect your privacy, and are only checking for the following technical requirements (and we're sorry, but we don't support Macs or Linux for this role):
- Windows 7
- Windows Auto Update
- Antivirus Software
- Firewall Activated
- 3 MB or higher Ethernet connection
- Base pay is $11.00/hour. Plus - think of the money you'll save on gas, work clothes, and dining out when you work from home!
- Seasonal employees are eligible to earn a bonus of $1/hour for every hour worked during Peak. Past seasonal employees have received checks in excess of $500 upon successful completion of their assignment.
- The need for these positions is seasonal in nature, but expected to extend through January 2013. Seasonal employees may remain with Amazon in a temporary capacity for up to six months, depending on business need.
- Both full and part time opportunities are available, but hours for all staff increase substantially during the holiday season (Thanksgiving through January 15). A few weeks before and after December 25 is our busiest time.
- We'll ask full timers to work mandatory overtime above 40 hours for a few weeks
- We'll ask part timers who typically work 20-29 hours per week to scale up to 30-40 hours during this time
- Our Virtual Contact Center is open from 2AM - 11PM Eastern Time. Some level of schedule flexibility is required and expected, as available shifts include days, afternoons, and evenings, typically one or both weekend days, and occasional overtime.
- If you're a student, we'll do our best to work around your school schedule.
- It is highly likely that as a new hire, you'd start off on a late afternoon or evening shift, and will work at least one weekend day.
•*Interviews for these roles will begin in August, with positions starting in late-August and continuing through October**
- 1+ years prior Customer Service Experience
- High School Diploma
- Strong familiarity with online shopping and research
- Ability to successfully complete pre-employment assessment and criminal background check
- Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
- Outstanding communication skills
- Ability to participate in and successfully complete, initial mandatory training (first 2 weeks)
- Ability to take any shift Sunday through Saturday from 5:00am to 11:00pm in your local time zone (set schedules will be assigned on your first day of work). Please note that most shifts for new hires will be evening shifts and will include one or both weekend days.
Work from Home Office/Technology requirements:
- Your home address must be in the state of Kentucky within approximately 100 miles of the Louisville area. Please note the Lexington/Winchester area is not currently included in the boundary, as another Amazon site located in Winchester, KY is currently hiring for similar positions. Any applicants with home addresses outside of the boundary will not be considered.
- Have a PC running the following: Windows 7, Windows Auto Update, Antivirus Software, and an active Firewall
- Have (or be able to obtain) Ethernet High Speed Internet (3mb or better) from a reliable provider. Wireless internet is not permissible.
- Have (or be able to obtain) a dedicated analog telephone land line from a reliable carrier (must be installed before you can start)
- Secure, dedicated, and distraction-free home workspace (free from background noise and interruptions, i.e. spouse, children, roommate, pets, TV, etc.) for your entire shift
- Another means of communication (personal landline or cell phone, for emergency purposes only)
- Associate's degree or higher
- 3+ years' experience as a customer service professional
- Prior experience working independently in a virtual environment
WHEW - still with us? Great!
Still have questions? Check us out here: http://amazon.com/csjobs . We hope you'll consider joining us as we continue to build the Earth's Most Customer Centric Company!!!
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