Rewards Redemption Specialist (Temporary) WAHM

Current Openings:<====APPLY HERE
 "Temporary, Full-time Position: October 8, 2012 - February 2013"
Summary: 
The home-based Rewards Redemption Specialist position is part of VIPdesk’s Concierge offering.  This position will fulfill rewards redemption requests via phone.  The Rewards Redemption Specialist will use a variety of resources and information to assist customers in a prompt, professional, and concise manner.

VIPdesk operates 24/7/365. Standard operating hours for this position will be Monday through Sunday, 9:00am-9:00pm Eastern Time.  This is a temporary position that will be scheduled between 35 to 40 hours a week.  Weekend and holiday work is required. Fluency in English is required. 

Essential Duties and Responsibilities include the following.Other duties may be assigned. 

• Handles customer rewards requests on behalf of VIPdesk’s client, from home office via phone;
• Interacts with customers to provide information in response to inquiries about rewards programs and to handle and resolve complaints;
• Provides accurate and timely information regarding program terms and conditions;
• Fulfills rewards redemption requests and communicates opportunities for rewards redemptions based on available balances;  
• Applies high quality customer service guidelines when fulfilling customer requests;
• Communicates responses in a clear, professional, timely and concise manner;
• Represents client in a professional, courteous manner;
• Attends meetings and trainings as required to obtain new and pertinent information about the client and their products and services.
• Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information;
• Applies client and VIPdesk policies as applicable whenever interacting with customers.
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, handle time etc.).
• Other duties as assigned.

Job Requirements:

• Able to sit in a confined position for 95% of each scheduled shift.
• Keys data into the computer system and views a computer screen repetitively.
• Due to the home-based nature of this job, the Rewards Redemption Specialist is required to have a home-office environment, phone line, internet connection, and a computer system that meets VIPdesk policies and maintenance requirements, including system upgrades as applicable, which may change over time.

Qualifications:

• High school diploma or equivalent required;
• Some college preferred;
• 2+ years related customer service experience required;
• Hospitality and Service orientation a must, direct experience is highly desirable;
• Strong computer and internet skills.  Able to learn quickly in a technical environment.
• Working knowledge of Microsoft Office programs;
• Able to type at least 35 words per minute;
• Outstanding customer satisfaction and follow through skills, understanding the highest levels of customer service;
• Polite, friendly and knowledgeable phone demeanor;
• Highly adaptable, self-motivated and self-disciplined.
• Able to learn and work independently as well as in a team environment;
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence;
• Able to thrive in a performance-based environment;
• Ability to work weekend and holiday hours;
• Excellent English verbal and written communication skills;
• Able to successfully pass a credit, criminal and employment reference security check;
• Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
• Able to supply a computer, internet, and telephone and service that meets the current minimum requirements.  

System, Telephone, and Office Requirements to be provided by the Rewards Redemption Specialist**:

• Processor Speed - Single Processor: 2 GHz or higher; Dual Core Processor: 1GHz or higher
• Operating System - Windows XP with Service Pack 3 or higher, or Windows Vista with Service Pack 2 or later (32/64- bit ); Windows 7. (Windows 2000 or lower and MAC are not supported)
• MS Office - Including Word and Excel
• Memory - 1 GB RAM or higher
• Web Browser - Minimum: IE 6 with service pack 2 or higher 
• Internet Access – 1.5 Mbps or more, High Speed Internet Access - DSL or Cable Modem (Dial up, Satellite, and Wireless Connections are NOT allowed). 
• Gmail e-mail account 
• Telephone - Analog (not digital), corded phone (Not Cordless), key pad needs to be on the base (can not be on handset), the handset needs to be removable (cord from jack), a good brand.
• Headset that is corded and able to connect to telephone base, noise-cancelling, and of a quality brand (wireless not permitted).
• Telephone Access - One work phone line (land line only) dedicated to VIPdesk. Analog or Fiber Optic Digital (no VoIP - e.g., Vonage).
• Ability to receive and send faxes.
• Sound card with speakers or USB speakers.
• Anti-Virus Software, Anti-Spyware, & Firewall - Current and regularly updated required.
• Home Office - Home office is in a separate room that is noise free and has a door with locks.
• Cross-cut Shredder Machine
• File cabinet or desk drawer with lock

 Compensation:  

• Hourly Rate $9.50/hr
• Training and Meeting Rate, Federal or State minimum wage, whichever is higher

 VIPdesk is proud to be an equal opportunity employer, M/F/D/V

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