Home-based Concierge WAHM

Current Openings:<=====Apply Here
 "WE ARE CURRENTLY ACCEPTING APPLICATIONS FOR  AN
OCTOBER 2012 CONCIERGE TRAINING CLASS.
Openings for Full-time and Part-time with the following availabilities:
Part-time, Monday - Sunday, 12:00 pm - 9:00 pm Eastern Time
Full-time, Monday - Sunday, 12:00 pm - 12:00 am Eastern Time
"The Concierge position is the focal point of VIPdesk’s Concierge platform.  The position serves as an expert by assisting and responding to customer and/or client requests for information via phone, email, and/or chat.  The Concierge will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, VIPdesk resources, etc.), and communicate responses in a prompt, professional, and concise manner.

VIPdesk operates 24/7/365. Full-time Concierges will be required to work 35-40 hours weekly. Part-time Concierges will be required to work up to 34 hours weekly. Weekend and holiday work is required. Fluency in English is required. 

Fluency in one of the following languages is a plus: French, German, Spanish or Italian.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Handles customer requests on behalf of VIPdesk’s clients, from home office via phone, email, and/or chat;
• Researches and fulfills requests from customers in the United States and abroad for the following categories: Dining, Entertainment, Travel, Sports and Recreation, Tourist and City, Household, Shopping, and Unusual Requests.
• Interacts with customers to provide information in response to inquiries and to handle and resolve complaints;
• Conducts outbound calls to customers introducing Concierge service and other benefits as required;
• Provides accurate and timely information regarding requests;
• Applies high quality customer service guidelines when fulfilling customer requests;
• Leverages current partners and utilizes Internet and other resources to fulfill requests;
• Communicates responses in a clear, professional, timely and concise manner;
• Represents clients in a professional, courteous manner;
• Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers;
• Uses web-based and/or computer-based programs to assist customers, enter pertinent customer data, and process required information;
• Applies client and VIPdesk policies as applicable whenever interacting with customers;
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, etc.).
• Other duties as assigned.

Job Requirements:

• Able to sit in a confined position for 95% of each scheduled shift.
• Keys data into the computer system and views a computer screen repetitively.
• Due to the home-based nature of this job, the Concierge is required to have a home-office environment, phone line, internet connection, and a computer system that meets VIPdesk policies and maintenance requirements, including system upgrades as applicable, which may change over time.

Qualifications:

• High school diploma or equivalent required;
• Some college required.  Degree preferred;
• 2+ years related customer service experience.
• Hospitality and Service orientation a must, direct experience is highly desirable;
• Travel agency experience a plus;
• Strong computer and internet skills.  Able to learn quickly in a technical environment.
• Working knowledge of Microsoft Office programs;
• Able to type at least 35 words per minute;
• Highly resourceful, strong investigative nature and knowledge of various market offerings;
• Outstanding customer satisfaction and follow through skills; understanding the highest levels of customer service;
• Polite, friendly and knowledgeable phone demeanor;
• Highly adaptable, self-motivated and self-disciplined.
• Able to learn and work independently as well as in a team environment;
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence;
• Able to thrive in a performance-based environment;
• Ability to work weekend and holiday hours;
• Excellent English verbal and written communication skills;
• Ability to fluently read, write, comprehend and speak French, German, Italian or Spanish is  a plus;
• Able to successfully pass a credit, criminal and employment reference security check;
• Able to provide a work at home environment that is ergonomically sound, conducive to taking customer calls, quiet and free from distraction;
• Able to supply a computer, internet, and telephone and service that meets the current minimum requirements.

Compensation:

• Training/Meeting/Other Rate - $9.00/hr
• Bonuses available 
• Total compensation averaging $11.00-13.00/hr Depending on Qualifications

VIPdesk is proud to be an equal opportunity employer, M/F/D/V.
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