Collections Associate
April 20th, 2012
POSITION: Collections Associate
REPORTS TO: Controller
FLSA STATUS: Non-Exempt
DATE: 4/18/12
PURPOSE: To assist with day-to-day collection functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assist with Collection duties.
- Make all types of collection calls for US and CANADIAN customers.
- Follow-up and research payment issues.
- Send accounts to and follow-up with outside collection agencies.
- Interact with several internal and external customers including but not limited to: Credit, Art, Sales, Vendors and Credit Card Companies.
- Process and analyze chargebacks from our Credit Card Company
- Verify Purchase Orders from customers.
- Responsible for the Collection Email Bin
KEY COMPETENCIES:
- Excellent communication skills.
- Ability to perform several tasks efficiently and accurately.
- Ability to work in a team environment.
- Excellent organizational and follow-up skills with attention to detail.
- Adaptable to change.
EDUCATION/SKILLS/EXPERIENCE:
- Prior Collections experience a must, this includes Bankruptcy/ Chargebacks.
- Basic knowledge of Accounting terminology.
- Excel, Microsoft Word, and Windows proficiency.
- Good communication skills both oral and written.
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